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Refund & Cancellation Policy

This Refund & Cancellation Policy outlines the terms under which Nova Traders  (“Company”, “we”, “our”, “us”) processes cancellations, returns, and refunds for products and services purchased through https://novatradersgroup.in/ (“Website”).

By placing an order or engaging our services, you agree to the terms stated below.

1. Order Cancellation Policy

1.1 Before Order Processing

Orders may be cancelled without penalty if cancellation is requested:

  • Before order confirmation, or

  • Before production, dispatch, or shipment has begun

Cancellation requests must be sent in writing to:
📧 official.novatraders@gmail.com

1.2 After Order Processing / Production

Orders cannot be cancelled once:

  • Manufacturing has commenced

  • Materials have been procured

  • Goods have been dispatched

  • Custom or bulk production has started

In such cases, cancellation may result in:

  • Partial refund after deduction of processing costs

  • Administrative charges

  • Raw material or production expenses

2. Return Policy

We accept returns only under the following conditions:

2.1 Eligible Returns

Returns may be accepted if:

  • The product received is damaged during transit

  • The wrong product was delivered

  • The product has manufacturing defects

  • The issue is reported within [3–7] days of delivery

The product must:

  • Be unused

  • Be in original packaging

  • Include all supporting documents (invoice, delivery proof, etc.)

2.2 Non-Returnable Items

The following items are not eligible for return:

  • Customized or made-to-order products

  • Bulk industrial supplies

  • Products damaged due to misuse or improper handling

  • Products altered after delivery

3. Refund Policy

3.1 Approval Process

Refunds will be processed only after:

  • Inspection and verification of returned goods

  • Confirmation that return conditions are met

We reserve the right to reject refund requests if conditions are not satisfied.

3.2 Refund Method

If approved:

  • Refunds will be processed to the original payment method

  • Processing time: 7–14 business days

  • Bank/payment gateway processing time may vary

Shipping charges, duties, and handling fees are generally non-refundable, unless the return is due to our error.

4. Damaged or Incorrect Products

If you receive a damaged or incorrect product:

  1. Notify us within 48 hours of delivery

  2. Provide clear photos/videos as proof

  3. Share invoice and delivery details

After verification, we may:

  • Replace the product, OR

  • Issue a refund, OR

  • Provide credit for future orders

5. Force Majeure

We shall not be held responsible for delays or failure to fulfill orders due to:

  • Natural disasters

  • Government restrictions

  • Transportation disruptions

  • Strikes or unforeseen industrial events

6. Limitation of Liability

Our maximum liability under this policy shall not exceed the total amount paid for the product or service in question.

We are not liable for:

  • Indirect or consequential losses

  • Business interruptions

  • Loss of profits

7. Contact for Refund & Cancellation Requests

All refund or cancellation requests must be submitted to:

Nova Traders
Registered Office: 15/1 vinayakar kovil street pollachi, Coimbatore Tamilnadu 642001
📧 Email: official.novatraders@gmail.com
📞 Phone: +91 8921390557